Careers

($65,000-$80,000)

This position will work directly with customers and partners to provide expertise in hardware and software installations, troubleshooting, and configuration recommendations. This position will report to the CTO or other designated Operations leadership.

The primary mission is to serve as a key resource to our client base by providing traditional endpoint support and supporting the managed service stack deployed to maintain stable, secure, and productive network environments.

As a member of the IT Services Team, the Level 3 IT Engineer will collaborate with team members to maintain the success of managed services, site, and infrastructure. This position serves as an escalation point for Lv1 & Lv2 technicians and provides advanced-level installation, support, and maintenance of IT environments. The role entails establishing and maintaining a positive rapport with our clients by receiving, documenting, prioritizing, and actively resolving end-user support requests in a timely and professional manner.

Responsibilities:

• Client Communication:

• • Receive client support requests and translate them into actionable tasks.

• • Prioritize and schedule requests based on outlined standards and timeline requirements.

• • Provide status updates of open requests to customers.

• • Document client communications and remediation processes through to final resolution.

• • Complete post-resolution follow-ups to ensure client satisfaction.

• Endpoint Support:

• • Perform remote endpoint support to client base such as software installs/upgrades, file recovery, license management, password resets, configuring systems and applications, customer training, etc.

• • Work with third-party vendor support to troubleshoot, identify, and remediate issues.

• Managed Service Support:

• • Deploy, configure, and manage hardware and software solutions for clients.

• • Perform remote and onsite support for technology installations, upgrades, and maintenance.

• • Work with third-party vendors to troubleshoot, identify, and remediate issues.

• • Document and maintain configuration standards for deployed technologies and optimize performance of deployed hardware and software.

• IT Site/Infrastructure Support:

• • Understand and maintain configuration standards deployed.

• • Deploy and monitor hardware such as endpoints, firewalls, switches, access points, etc.

Required Education:

• BS Degree in Computer Science, Information Systems (or related field), or equivalent work experience.
• Preferred Certifications: A+, Network+, Security+, AZ-900, AZ-104

Required Experience:

• 7+ years of experience supporting IT hardware/software/infrastructure in an MSP environment, or equivalent work experience.
• Proven understanding of IT network and collaboration concepts.
• Working knowledge of network protocols such as TCP/IP, VoIP, DNS, DHCP.
• Proficiency with Microsoft products, applications, and server operating systems.
• Ability to research, absorb, and retain information.
• Excellent documentation skills.
• Proven written and verbal communication skills.
• Strong analytical and troubleshooting skills.
• Ability to collaborate in a team environment.
• Maintain a professional workplace appearance.

Technical Knowledge (not limited to):

• Microsoft Intune/Autopilot
• Fortinet Firewalls
• PSA Experience
• Azure/AVD Experience
• Printer/Fax/Scanner Troubleshooting
• Terminal Services, Microsoft failover clustering
• VMware (vSphere, View, vCenter)

What You Can Expect From Us:

• A family-owned company that cares about you and your career growth.
• Professional development opportunities including certification path and reimbursement.
• Annual performance bonus in addition to base salary.
• A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays.

Hiring Contact:  Brian Smith/Operations, Opti-vise IT  |  Send Resume to: jobs@opti-vise.com

($65,000-$115,000)

This position involves direct collaboration with customers and partners, offering expertise in hardware and software installations, troubleshooting, and providing configuration recommendations for complex systems and structures. Reporting to the CTO, this senior role requires a hands-on approach and the ability to balance the pressures of resolving advanced technical issues with clients and managing escalations within the internal
Opti-Vise IT team.

The primary mission of the Systems Administrator is to maintain the network infrastructure of clients within the Opti-Vise IT portfolio. Responsibilities include installing, configuring, and troubleshooting network devices, implementing security measures, and ensuring reliable network connectivity for clients.

As a member of the IT Services Team, the Systems Administrator will work collaboratively with colleagues to address remote and onsite support escalations related to both managed hardware/services and general support issues.

Responsibilities:

• Client Onboarding and Offboarding:
  • Assisting with the onboarding of new clients onto the MSP's network infrastructure, which involves network design, implementation, and migration of client systems. Similarly, when a client offboards from the MSP, the network administrator ensures a smooth transition of network resources and data.
• Client Support and Service Requests:
  • Providing technical support to clients for network-related issues, including network connectivity, security, and performance problems. Responding to escalated service requests, incidents, and change requests in a timely manner and adhering to defined service level agreements (SLAs).
• Network Monitoring and Management Tools:
  • Utilizing network monitoring and management tools provided by the MSP to proactively monitor client networks, track performance metrics, and identify potential issues. Generating reports, analyzing data, and taking appropriate actions to maintain network uptime and performance.
• Security Services:
  • Implementing and managing network security services for clients, including firewall management, intrusion detection/prevention systems, virtual private networks (VPNs), and security incident response. Conducting regular security audits and assessments to identify vulnerabilities and recommend appropriate security measures.
• Backup and Disaster Recovery:
  • Assisting clients in implementing network backup and disaster recovery solutions. This includes regular backups, testing of backup and recovery procedures, and ensuring data integrity and availability in case of network failures or disasters.

• Documentation and Reporting:
  • Maintaining accurate documentation of client network configurations, changes, and procedures. Generating network performance reports, incident reports, and other documentation as required by the MSP and clients.
• Vendor and Partner Coordination:
  • Collaborating with network equipment vendors, service providers, and technology partners to procure network hardware/software, resolve technical issues, and coordinate service delivery to clients.
• Continuous Learning and Professional Development:
  • Keeping up to date with the latest networking technologies, industry trends, and certifications relevant to the MSP environment. Continuously improving technical skills and knowledge to provide the best network administration services to clients.

Required Education:

• BS or MS Degree in Computer Science, Information Systems (or equivalent experience)
• Preferred Certifications: A+, Network+, Security+, AZ-900, AZ-104

Required Experience:

• 10 yrs+ experience as a Systems Administrator or Server Engineer (or relevant experience)
• Enterprise level Networking Experience / Advanced Switching & Routing troubleshooting – configuration and administration
• Microsoft Windows Server 2012 or later
• Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO
• Advanced PowerShell knowledge
• Advanced VoIP / SIP configuration and support
• Exchange 2013 or later
• Advanced Office 365 Administration
• Microsoft Azure, Entra ID, and Microsoft Endpoint Management Administration - Strong implementation & support knowledge
• Microsoft Intune or SCCM - Strong implementation & support knowledge
• Advanced Firewall Configuration (Fortinet and Sonicwall is a plus)
• Networking Experience
• Strong Performance analysis and troubleshooting skills
• Strong documentation skills
• Spam Filter technologies
• Hands on equipment experience (rack, and stack, physical wiring)
• Back-up Solutions

Technical Knowledge (not limited to):

• Microsoft Intune/Autopilot
• Fortinet Firewalls
• PSA Experience
• Azure/AVD Experience
• Printer/Fax/Scanner Troubleshooting
• Terminal Services, Microsoft failover clustering
• VMware (vSphere, View, vCenter)

What You Can Expect From Us:

• A family-owned company that cares about you and your career growth.
• Professional development opportunities including certification path and reimbursement.
• Annual performance bonus in addition to base salary.
• A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays.

Hiring Contact:  Brian Smith/Operations, Opti-vise IT  |  Send Resume to: jobs@opti-vise.com