Opti-Vise Transformed Our IT Experience

Opti-Vise IT has transformed our IT experience in ways we never thought possible. The seamless transformation of our entire IT infrastructure has been a huge benefit. From upgrading hardware to unifying software and systems, they have done it all with incredible responsiveness at every level.

Having worked with multiple IT firms in the past, I can confidently say that the service quality is unparalleled. Outsourcing IT is a necessity for us, and finding a firm that not only manages our systems flawlessly but also eliminates the need for constant oversight is a rarity. Opti-Vise has brought a level of trust and reliability to our IT management that we've never experienced before. Our staff is equally thrilled with the outstanding support and accessibility to their team.

If you're hesitant about choosing Opti-Vise as your IT firm, let me put your doubts to rest. They are the elusive solution you've been seeking all along. With Opti-Vise, you'll discover an extraordinary group of professionals who not only deliver exceptional services but are also wonderful people to work with. Personally, I couldn't be happier, and I wholeheartedly believe that any business fortunate enough to partner with Opti-Vise will share the same sentiment. Make the smart choice and transform your IT experience with Opti-Vise.

Exceptional Service and Dedication

What truly sets Opti-vise apart is their outstanding customer service. We've dealt with other IT companies in the past, but the responsiveness and efficiency from Opti-Vise stands out as exceptional. They truly listen and promptly address our needs, making us feel valued and well taken care of. If you're on the fence about choosing Opti-vise for your IT needs, rest assured – they're all about dedication and attentiveness. Their flexibility and genuine courtesy shine through in every interaction, no matter how big or small the task. From the tiniest request to the most significant project, Opti-vise is always there to support us.

Opti-Vise is proactive, responsive and they have a great team of people to work with.

Since partnering with Opti-Vise, we no longer worry about our IT. They are proactive at solving issues and we haven’t had any that they couldn’t resolve. Other firms we have worked with in the past took days to respond to our service tickets and often struggled to resolve the issue. Not with Opti-Vise. We can always count on them to get the job done quickly and successfully. They are helpful and understanding in our time of need and our tickets always receive a response the same day we submit. Troubleshooting of our issues often begin within the hour! Their services are worth the investment if you want all IT worries to go away. Opti-Vise is proactive, responsive and they have a great team of people to work with.

IT is now completely off our shoulders internally, so we can focus on our customers instead of computers

We have always had a great experience working with Opti-Vise and their team. Their team of technicians are familiar with our setup, so our systems hardly ever go down, when they do, they are not down long! They give us IT expertise without having to hire an in-house technician and they are always up to date on the latest and greatest technology. We have recently switched to the Pro-Managed service level with Opti-Vise and now IT is completely off our shoulders internally. This allows us to focus more on our customers instead of our computers, which has been a huge benefit for our company. With their extensive IT knowledge, they keep us at the forefront of the future while allowing us to do what we do best.

Opti-Vise IT treats us like family and has our best interest at heart.

Opti-Vise respects the importance of our growing private practice. They understand the workflow of our company and gear solutions towards bettering our daily success. The tech team works closely with us to solve issues and provide client education. We have partnered with Opti-Vise for IT management for close to 20 years, which speaks for itself. We have experienced dedicated technicians, honest feedback, and fair proposals. They treat us like family and have our best interest at heart.

We felt like we were always one step behind when it came to technology. After hiring Opti-Vise, we feel like we are now one step ahead.

We moved to the Optimize-IT Network Support program a few years ago. We felt like we were always one step behind when it came to technology. After hiring Opti-Vise, we feel like we are now one step ahead. They took the time to get to know our business and our specific needs, and helped to upgrade our company’s tech infrastructure so our operations are more streamlined and efficient. Continuous monitoring helps prevent problems before they cause harm or network downtime, and we know that Opti-Vise is available should an emergency arise.

For small businesses like us, hiring an IT company can have huge financial impacts. We feel like it is a necessary investment that gives us peace of mind. If you are looking for a reputable IT company with experience and expertise to keep your office running smoothly and efficiently, you should contact Opti-Vise.

We have been able to upgrade and streamline our network, making it much easier to use.

Working with Opti-Vise enables us to focus on the needs of our company and provides a peace of mind knowing that our IT is in good hands. Their team is proactive, as well as reactive to needs when they arise. We have been able to upgrade and streamline our network, making it much easier to use. And we know that if we have an issue, we have a wonderful, competent network of professionals to help. We have been very happy since our transition to Opti-Vise IT.

We can ALWAYS reach a person - not just an automated response – when calling their office!

For us, peace of mind has been the single biggest benefit of working with Opti-Vise IT. Using their Data Protection services, we know that should anything happen to our building or computers, we will always have our most vital information available to operate business as usual. We are confident that the team at Opti-Vise has the experience to get the job done, and we greatly appreciate that we can ALWAYS reach a person - not just an automated response – when calling their office.

The rapid response and friendly nature of the employees at Opti-Vise are second to none.

The ability to operate on a daily basis knowing Opti-Vise is handling all of the potential malware, storage issues, and data retrieval has been a great benefit to our company. Opti-Vise keeps us updated with the latest technology and software through their two year rotation program and their customer service department far supersedes any of its competitors. The rapid response and friendly nature of the employees at Opti-Vise are second to none.

I knew that we had found an IT partner that we could trust to look out for our best interest.

I serve as the Senior Manager at Alpha and Omega Building Services (A&O) where we have more than 400 full time employees providing services on over 10 million square feet per day, 24 hours per day, and 7 days a week. The logistics required behind the scenes of our operation can be complex, and requires consistent connectivity and data access - on demand. We have been on the course of rapid growth, and to say we had out-paced our technology infrastructure would be an understatement. We found ourselves in a position that was not only affecting productivity, but presented some significant security concerns as well. I knew we needed to make a change. I also recognized that I was going to have one chance to get this right. I had to find a solution that could set us on the right course – quickly and efficiently.

Opti-vise IT came highly recommended by our accountant, but I am a strong believer in healthy competition, so I began discussions with multiple IT groups. I narrowed the pool down to four, then down to two. Ultimately, the decision came down to who gave us the most confidence. Opti-vise IT not only had significant experience under their belt, they were very confident in their network design proposal and on-going support structure. Ultimately, that gave us the confidence we were looking for.

The downside to technology is that you can’t purchase it and walk away. It requires constant attention and that represents an on-going cost. From my perspective, the challenge is not how to eliminate that cost, it’s how to manage it.

At one point we ran into a significant issue regarding software compatibility with one of our servers. Instead of just bandaging the issue, the team at Opti-vise IT really stuck with it and did what they had to do to solve the problem at its core. While a bandage could have been a quick fix, it would have also cost us significantly more money and downtime in the future. Opti-vise IT did a great job at communicating this. I respect that work ethic and at that point I knew that we had found an IT partner that we could trust to look out for our best interest.

Their willingness to invest the time required to understand the software and equipment specific to our business has truly set them apart from other options.

The ability to report problems of any size, and get them resolved in an appropriate time frame, has been a huge help to us since partnering with Opti-Vise. Their willingness to invest the time required to understand the software and equipment specific to our business has truly set them apart from other options. We have been pleased with the value Opti-Vise has brought to the table. They have done a good job of providing technical expertise with a personal touch.

We have never felt like a number on a service ticket and are always treated as a top priority.

Working with Opti-Vise IT has felt a lot like working with family. We appreciate being able to call their team, knowing that when we have a problem it will be worked to resolution. They never make us feel like our questions are dumb and do a great job of communicating with kindness and respect. We know the technicians will go above and beyond for us, even when it requires working with a vendor to get an answer. We have never felt like a number on a service ticket and are always treated as a top priority. There have been several instances when we call to report an issue only to find they are already working on it, and the next thing we know, there is a tech walking in the door. To receive this level of service, and to know what the bill will be every month without any surprises, is a huge benefit of working with the team at Opti-Vise IT.

The response time from Opti-Vise IT is remarkable.

The response time from Opti-Vise IT is remarkable. The tech team always get things done quickly and with little direction. They proactively recognize our IT needs while helping us maintain our aging equipment and a high level of security. The benefits will speak for themselves. It is money well invested.

Opti-Vise IT is well staffed and able to care for multiple clients at a time without sacrificing the quality of service.

The biggest benefit to working with Opti-Vise has been having someone that is able to address our IT issues immediately. At Opti-Vise, they are well staffed and able to care for multiple clients at a time without sacrificing the quality of service. If your business is looking for an IT services provider, call and talk with the team at Opti-Vise. You won’t be disappointed.

Because they can log-in to our systems remotely, they are able to fix our issues quickly and efficiently.

The availability of contacting Opti-Vise and being able to have an IT Tech come out quickly to work on our equipment has been extremely helpful. The tech team at Opti-Vise has the knowledge necessary to get our systems up and running quickly when they fail. Because they can log-in to our systems remotely, they are able to fix our issues quickly and efficiently. Try Opti-Vise, you won’t be disappointed!

Speed and efficiency when resolving our IT issues makes them the clear choice as an IT service provider.

The best thing about working with Opti-Vise is not having to worry about the computers. Whenever something goes wrong, or we have a question, someone at Opti-Vise can either fix it or tell us what we should do to resolve the situation. Their speed and efficiency when resolving our IT issues makes them the clear choice as an IT service provider. The Opti-Vise team is reliable, dependable, knowledgeable, and a great choice for any of your IT needs.

Peace of mind is a huge benefit to working with Opti-Vise!

Peace of mind is a huge benefit to working with Opti-Vise! Previously in the event of an IT issue, we had nowhere to turn. Now, if anything happens, the solution is just a phone call or email away. Not to mention the peace of mind knowing that our data is backed up. Being in the health field, it is imperative that patient records are kept safe. Every problem we have is met with outstanding customer service. As a business owner, I believe that you cannot go wrong with Opti-Vise. Their customer service, support, and professionalism exceed my expectations. It is worth every penny!

Opti-Vise provides excellent service and prompt response to any problems that arise.

The single biggest benefit to working with Opti-Vise IT is the one-on-one support we have received. From the installation of equipment and services that are right for my organization, to ongoing support from knowledgeable and professional staff, we can’t be happier with the support we receive. We live in a time that demands our IT infrastructure to perform at an optimal level. Opti-Vise provides excellent service and prompt response to any problems that arise. Opti-Vise will provide you with the highest level of expertise, and a service contract to fit your budget. You can’t afford to cut corners with one of the most important areas of your business or organization.

The biggest benefit since partnering with Opti-Vise is the peace of mind they provide.

The biggest benefit since partnering with Opti-Vise is the peace of mind they provide. We do not have to worry about the security and function of our systems, because we know we can rely on them. We are very comfortable with their IT expertise and communication. Opti-Vise is very easy to work with. They help us find solutions for our needs in a proactive manner.

There is an understanding from the staff at Opti-vise which demonstrates care beyond our use of IT.

I appreciate the fact that we are more than just clients or an organization. There is an understanding from the staff at Opti-vise which demonstrates care beyond our use of IT. The greatest value are the relationships and time given to meet our needs. Get to know the staff and their care for you and your work. They will determine what is best, from an IT standpoint, to help you and your business accomplish your goals.

Since working with Opti-Vise, we have had a huge increase in confidence in the safety of our data.

Since working with Opti-Vise, we have had a huge increase in confidence in the safety of our data. The ability to have our information restored if there is a problem has made the purchase worth it. Opti-Vise has a high-quality team that provide solutions quickly, and with a smile. If you’re looking for an IT company that can solve your problems quickly and efficiently, go with Opti-Vise. You won’t be sorry.

We no longer worry about the possibility of losing our data should something catastrophic happen.

The single biggest benefit to our company since partnering with Opti-Vise is that we don’t have to worry. We no longer worry about the possibility of losing our data should something catastrophic happen. I no longer worry about spending my time spinning my wheels to fix something if something goes wrong. I can put in a service ticket and I know it will be resolved. If someone was on the fence about choosing Opti-Vise as their IT firm, I would let them know that they couldn’t choose an IT firm that cares more about their company than Opti-Vise. Opti-Vise doesn’t just care about business, but they genuinely care about people.

Opti-Vise IT works quickly to assist our staff whenever needed.

In 1981, Barnes Funeral Homes, Inc. became the first Preble County Ohio Funeral Home to use a computer system. Over the past 38 years, we have kept our computer system updated to meet better service for the families that we serve. Updating our computer system over the past years has been a great investment and asset. During this period, we established a professional relationship with Kent Hamilton. Kent and his team have provided tremendous assistance in keeping our business online and up to date with our IT computer system. Opti-Vise IT works quickly to assist our staff whenever needed. We highly recommend their service to anyone or any business that may consider updating their IT.

Our server went down on April 10th, during our busiest week of the year, and we were able to be up and running that day.

Our server went down on April 10th, during our busiest week of the year, and we were able to be up and running that day. If we were doing it ourselves, our information, and possibly some of our clients, would have been lost. Opti-Vise responds quickly and resolves issues in a timely manner. When your computers are vital to your organization, why would you leave it to someone who does IT part time? Opti-Vise IT has been there every time we have called.

Opti-Vise has large scale capabilities while still being able to provide us with the personal attention we appreciate.

There are many things to worry about as a business owner, but with Opti-Vise, the viability and protection of my data has not been one of them. Opti-Vise has large scale capabilities while still being able to provide us with the personal attention we appreciate. This is a critical service. Going with Opti-Vise was a good business move for me almost 8 years ago and it still is today.

Opti-Vise took seriously our need to be back in business quickly and marshaled the talent and the equipment to make it happen.

One day we came into work and our server had crashed – hard and permanently. Opti-Vise treated us like we were their number one priority and had a game plan in place and implemented with barely a hiccup in our daily operations. As a non-profit organizing pro bono legal services for low-income individuals, our clients and our volunteers depend on us to be in constant communication and have access to all the software needed to help facilitate services. Opti-Vise took seriously our need to be back in business quickly and marshaled the talent and the equipment to make it happen.

Through the network assessment process, Opti-Vise displayed a complete understanding of the business technology required for our organization, and clearly communicated their approach to network management.

With the ever-changing nature of technology, the Village felt that IT had to be our number one priority. Through the network assessment process, Opti-Vise displayed a complete understanding of the business technology required for our organization, and clearly communicated their approach to network management. This allowed us to make an educated decision regarding our next steps. As a result, we now have an intentional plan in place to manage and protect our network. We have confidence that we are set up for success today and moving into the future. To me it's all about customer service. We have found Opti-Vise IT to be a truly professional IT organization who places their customers first.

Working with Opti-Vise is like having someone on your team, ready to serve, at a fraction of the cost

Not only do I know our systems are updated and managed regularly, but if we have a need, the Opti-Vise support team is on hand to assist in a timely manner. This ensures we have less downtime and more time to serve our mission. Opti-Vise provides excellent customer service every time. What would it cost you to hire someone internally who is equally-qualified to protect your data and ensure a consistent workflow? Working with Opti-Vise is like having someone on your team, ready to serve, at a fraction of the cost.

I tell my clients that Opti-Vise has always treated us fairly, and that we’ve never had any problems!

Reliability has been a huge benefit since we started partnering with Opti-Vise. Their team does a great job of understanding and responding to our needs, especially with our seasonality at play. I tell all of my clients that Opti-Vise has always treated us fairly, and that we’ve never had any problems!

By partnering with Opti-Vise IT, my company has been able to transition from utilizing an in-house resource, to outsourcing the effort.

By partnering with Opti-Vise IT, my company has been able to transition from utilizing an in-house resource, to outsourcing the effort. With plans to update our software, we have the confidence that Opti-Vise can work with us to identify the best solution, and work through that transition smoothly. They do a great job communicating with our team members, and we are very thankful for their daily support and customer service.

The confidence I have in their technical expertise allows me to focus on growth of my company instead of worry about what is going on behind the scenes.

Opti-Vise has provided outstanding and reliable service throughout our ten years of partnership. The accessibility to their team in both times of need, and when working proactively has been second to none. The confidence I have in their technical expertise allows me to focus on growth of my company instead of worry about what is going on behind the scenes. Opti-Vise provides the attention and expertise that small business requires.

Having the ability to confidently outsource our network management to a competent and capable team is a huge benefit to us.

Having the ability to confidently outsource our network management to a competent and capable team is a huge benefit to us. The value and attention that we receive makes it an easy decision when compared to hiring our own in-house resource. I would tell any business looking for IT support that Opti-Vise has provided our bank with a valuable service for over 11 years, and we have never even thought about looking for an alternative. I think the longevity of the partnership speaks volumes as to what Opti-Vise can provide any company who is considering their services.

We appreciate the quick response from Opti-Vise to any issue that we have.

We appreciate the quick response from Opti-Vise to any issue that we have. The timeliness, great customer service, and the ability to communicate what is being done on our behalf in a way that we can understand makes Opti-Vise the obvious choice.

The single biggest benefit since partnering with Opti-Vise has been the ability to plan proactively for our IT needs.

The single biggest benefit since partnering with Opti-Vise has been the ability to plan proactively for our IT needs. Not only does Opti-Vise serve as a strategic partner, they manage proactive services such as updates for our network. They have customized a plan that fits our current need and sets us up for future success.

Opti-Vise surpasses the competition by being very hands on and responsive to our needs.

The single biggest benefit that our company has received since partnering with Opti-Vise is the peace of mind we have gained. A big advantage for us is knowing that our IT department and security for our clients’ information is handled by a professional service that is up to speed in the ever-changing IT environment, Opti-Vise surpasses the competition by being very hands on and responsive to our needs. We know we can count on them to manage our IT and handle any other issues we may experience. The quality of service that Opti-Vise provides is much better than all the other IT services we have worked with in the past. Our experience has been excellent, and I feel that Opti-Vise would do an outstanding job for anyone’s IT needs.

Opti-Vise provides us with the immediate response and excellent communication that we need!

We decided to change IT vendors because we needed a timely response to our technical issues. Opti-Vise IT came highly recommended, and we have not been disappointed! We can call or email their team anytime 24/7 and receive an immediate response every time. Not only do they respond quickly, but they keep us informed about the status of the issue until it is resolved. The communication we receive from their team stands above the competition. We have monthly meetings to discuss all our IT issues and concerns to be certain that everything is aligning with our needs. I would urge any business to proceed with Opti-Vise not only for their superior support, but for their communication and clarity, Opti-Vise was referred to us and we would recommend them without hesitation. WE are very happy with our decision to partner with Opti-Vise IT.

Not only is their response and resolution time terrific, bit their staff goes above and beyond, always willing to do what’s necessary to keep out IT working smoothly.

When I came on board with EDC of Wayne County Indiana, the staff at Opti-Vise was very helpful in getting me set-up and acclimated with the technology. In the time I have been with EDC, there has not been an entire day without a functional network. Not only is their response and resolution time terrific, but their staff goes above and beyond, always willing to do what’s necessary to keep our IT working smoothly.